Skills

Prototyping, Wireframes, Usability Testing, UX/UI Design, Persona Creation, Information Architecture, Web Site Analytics, HTML, CSS, ASP, JavaScript, Dreamweaver, TeamSite, SharePoint, SQL, Photoshop, Fireworks, Website Analytics

Accomplishments

• Re-designed Corporate Community Intranet site, increased site traffic by 10%
• Developed divisional Intranet site, used by more than 12,000 colleagues on a daily basis
• Implemented taxonomy structure to improve website search-ability
• Created International Intranet site, used by people in over 40 different countries
• Re-designed division Intranet site, reduced Customer Service call times by 10%
• Implemented single sourcing methodology, reduced errors and product ion time by 15%
• Created on-line claims manual, reduced printing costs by 80%

Experience

Digital Communications Manager, VP - Citizens Financial Group Dedham, MA

• Business lead for building and maintaining the Internal websites within Consumer Banking
• Gather user requirements, develop wireframes and prototypes for new pages
• Establish UX standards and guidelines
• Re-design existing pages to maximize user engagement
• Design and implement common user interface standards, system usability guidelines, and page templates
• Develop and implement user testing scenarios
• Support strategic initiatives and develop Intranet pages for Corporate Communications

e-Communications Manager - Boston Scientific Natick, MA

• Managed web content and projects related to internal and external websites
• Developed personas, user profiles, and use cases for internal and external websites
• Worked closely with the various content owners to extract key information from existing documents; re-wrote information when needed, created new content when needed
Ensured posted documents met established content standards
• Liaison between the business community and the technical community
• Ensured the user experience was formulated to achieve the goals of the online entity
• Created and maintained style guides, user guides, and other supplemental training material
• Ensured external sites were in-line with the marketing and sales goals of Inter-Continental countries

Business Systems Consultant - Keane, Inc. Boston, MA

• Technical consultant at State Street Bank
• Created user guides for several web based in-house banking applications
• Created and implemented test plans for web based global banking applications
• Analyzed and documented known bugs for various banking applications

Intranet Writer/Document Specialist - Sun Life Financial Wellesley, MA

• Managed all forms of on-line documentation on division intranet site – HTML, PDF, Word, Excel
• Created weekly newsletter to communicate Intranet changes
• Liaison between the user community and the e-commerce department
• Analyzed and recommended system and user interface changes
• Gathered business, user, and technical requirements
• Documented policies, procedures, products, and reference material for on-line delivery
• Translated business and functional application/software specifications into user documentation
• Created and maintained templates and style guides
• Mentored less experienced team members

Programmer/Analyst - Sun Life Financial Wellesley, MA

• Created business, technical, and functional specifications for multiple application changes
• Created on-line system procedures and documentation
• Met with users to asses system requests
• Created use case scenarios
• Created and modified SQL queries and stored procedures for database changes
• Coded, tested, and debugged application changes for Sales Rep compensation system

Assistant Business Systems Analyst - Sun Life Financial Wellesley, MA

• Created and updated user manuals and other system documentation
• Created business and functional specifications
• Met with users to develop and recommend changes for multiple applications
• Trained other Business Systems Analysts on application and system enhancements
• Lead tester for Y2K testing effort
• Continued responsibility for maintenance of MOSAIC database

Junior MOSAIC Database Analyst - Sun Life Financial Wellesley, MA

• Participated in division wide workshops to re-engineer the sold case business process
• Participated in design of new central database and naming of variables
• Created contract/booklet data dictionary to map new variables to old variables
• Analyzed and prepared contract, booklet, and proposal specifications for coding
• Maintained database tables for contract/booklet production systems
• Updated screen design for product modifications and enhancements
• Trained MOSAIC "go to" people on system changes and enhancements
• Developed and implemented test plans for product wording changes

Senior Operations Specialist - Sun Life Financial Wellesley, MA

• Re-designed Word forms used by Field Offices
• Revised existing WordPerfect macros to create booklet inserts for MOSAIC system
• Continued responsibilities of Operations Specialist

Operations Specialist - Sun Life Financial Wellesley, MA

• Created user documentation for claims system
• Participated in testing of new contract writing system (MOSAIC)
• Created WordPerfect macros for amendment letters

Education

• B.S., Economics/Business minor

Northeastern University Boston, MA

• Participated in Web Master certificate program

Organizations

• Assisted in teaching web design to high school students

Professional Memberships